Reviews

We have been so pleased and impressed by this business from start to finish. We can honestly say that we have never come across a business that is as... read more responsive and quick as Master Docks. John is an asset to this company. He was the first to reply with a quote for our port installment and with competitive prices. And we truly believe no matter the size of the job, John will treat you like you are the most important client. The crew was professional and cleaned the area, they didn't leave a trace after the installment was completed. They even went above and beyond to install a ladder that we have been attempting to get the previous dock builders to come back and do. We have no hesitation recommending them and we will definitely return to them for any services they provide in the future!

Love the dock. John, Vince, the deconstruction and building crews were all great. We made a mistake in our cleats plan. They were quick to make adjustments for out actual... read more needs. Lovely people and great service

Outstanding experience with Master Dock and our Wave Armor Port purchase and installation! I contacted several dock installers/dealers in the area when we purchased our two Jet Skis for... read more Port estimates and ideas. Most were only interested in selling what was currently in their stock, including the contractor who built our existing dock here on Lake Keowee, ten years ago. Our Jet Skis are long and heavy, so I wanted something larger than commonly stocked ports. John not only spoke to me and returned my telephone calls promptly, but he took the time to listen and address my needs and preferred options, and went the distance by reaching out last minute directly with Wave Armor to make a request to ensure our ports made the shipment deadline, which was above and beyond anything I expected from any dealer. At that moment he sold me on Master Docks and their attention to customer service. John was responsive, personal, and attentive to our needs. Master Dock prices are competitive, but it is the service that makes the difference at the end of the day. The installation date arrived and I was given a courtesy call the day prior to confirm delivery and installation. The crew (TJ and AJ) arrived on-time and did a professional job adding the two Wave Armor ports to our existing dock. Then David followed up to ensure we were satisfied with our Master Dock experience. I am grateful for and give my highest recommendation to Master Docks. A first class operation for sure! Please contact them and give them an opportunity to plan, build and install your dock and port needs. You will not be disappointed!

Master Docks is the best. Great job, well built, on time and service is exceptional. David and John really took good care to make sure we ordered what... read more we wanted and the team did a great job installing. thank you Master Docks

I searched several dock producers and chose Master Docks after visiting their business in Inman. I will say they are not the cheapest, but you will not find a BETTER... read more dock or business to work with. The materials used is nothing but the best, their craftsmanship is flawless, their installation is clean and professional, their Salesman was honest, he put together the design and got all the permits. I didn’t have to do a thing! Everyone communicated what would happen and when. I have a maintenance free dock that will last my lifetime. Master Docks is a very impressive company that understands customer satisfaction. From start to finish was two months- highly recommended!!

John and his team did an outstanding job completely overhauling my 16 year old dock to a no maintenance aluminum frame solution. The finished product is best in class.

The finished product is fantastic! The aluminum and metal materials will far out last any pier made with wood or materials with wood in it. The roof protects our boat... read more and looks great with the hipped design. The double wide section gives us plenty of room for recreational fun and hosting visitors. The pier is all free floating without the use of the annoying steel pylons to secure it. The ladder is a staggered step design that allows us to simply step out of the lake with minimal effort similar to stairs in your house. It is clear that Master Docks continues to improve their product because my pier has thicker posts in several places compared to the same pier that was installed for a friend of mine a few years ago. Salesman John Deshields was very helpful and responsive throughout the entire project. He replied to phone calls and text messages, even on the weekends, to help us understand and figure everything out. This was necessary because the whole project took much longer than the average time for this type of pier. I know someone who purchased this same pier a few years ago and his entire project was finished in a few days. My installation started in October and finished up in December. This was due to ongoing issues with the installers. They had some distance to travel and often arrived before lunch and left mid-afternoon which did not leave a lot of time to work on the project. They damaged some treads during installation and this required some time to order more treads. I took a few days off work because I was told I needed to test my boat on the lift, but the communication with the installers was terrible and I eventually learned this was not even necessary. One day, I asked them if they were ready to test my boat on the lift and they said, yes. I put my boat in the water and met them at the launch area as they were taking their boat out and leaving. Again, the communication was terrible and very frustrating for me because I was not yet living at the house and need to coordinate being available. I feel the main problem was having several young guys do the installation without a foreman. I provided Master Docks with a punch list for a few things that needed to be completed and they did accomplish each task, but the whole project took a long time and other than Deshields, the communication was poor. The overall takeaway is we feel we received a great product and our pier gets a lot of attention from neighbors and other boaters on the lake, but the service needs to be improved. My rating would have been a 5 out of 5 with better service from the installers.

From the beginning it was a pleasant experience dealing with John. He came across as a class act and was professional from the very first conversation. After talking with another local... read more dock guy, I realized quickly, there’s only one clear choice here on Lake Bowen. Was it expensive? Unbelievably. Was it a long process? Almost 6 months… would I do it again? In a New York Minute. It was an arduous process to go through, but it was totally worth it in the end. I have the nicest dock I’ve ever seen and the guys who installed it were super nice and very courteous from beginning to end. They installed a dual slip dock with two lifts and two jet ski ports. It is exactly what I could have dreamed it looking like in the end and I absolutely love it. If you’re considering a new dock or even dock renovations, I wouldn’t call anyone else. Absolutely the finest people I’ve ever dealt with. I wish all business transactions were this good. Super highly recommended!

Purchased a new dock and we love it. John was great in helping us to decide which dock would best suit our needs. The men installing the dock were professional... read more and did a very good job. Would definitely recommend.

We love our new dock! Master Docks made us a beautiful dock. The install team was professional and did an awesome job.

Just want to say the Master Dock team is top shelf. Dock is perfect and you can see the quality workmanship and attention to detail. Welds smooth and even!... read more Not easy to do on aluminum I would bet. The crew true professionals and took pride in their work. Glad we went with Master Docks. John was great to work with from design concept to installation. Strongly recommend Master Docks!

My experience with Master Docks was fantastic! I had to wait on getting it but, that was due to the weather and seasons. I was amazed at how quickly the... read more fabulous crew put this lift together. One thing I want to mention..be careful and always know where your canopy is positioned. We had a mishap and Master Docks was unbelievably quick to repair the dink on the roof. Thank you to the whole staff at MD..I felt that they were very polite, considerate and hard workers. If you are trying to make a choice about which boat lift ,etc company to choose you should look no longer. Master Docks is the best at what I got which was a lift and cover. Thanks ya'll..I am very happy with it and I love how nice and cool it keeps the boat:) Alice

Great people to work with. Took a little longer to get the dock than first planned, but the delay is understandable due to COVID. Seems like everything is late these... read more days. The quality of the finished product is outstanding. We picked the dock and walkway up at the shop as we are doing our own install.The employees ere fantastic in helping us get loaded. I am very satisfied and impressed!!!!

A little less than a year ago Master Docks out of Inman South Carolina installed a new Aluminum Boat Cover & Float Air 6000 Pound Rated Front Mount Lift... read more on my existing wooden refurbished wooden dock for my 24' Pontoon Boat. It was a great experience from design through installation. David came up with a great design and worked with me to get approval from Duke Energy and York County SC to install these enhancements to my existing dock. I love my new Aluminum Boat Cover and lift - I have excellent clearance under the canopy for the pontoon & It is very comforting knowing that in case of getting caught out on the lake in the rain .. I can leave my Bimini Top up and keep my guest warm and dry while we pull into the dock and onto the lift. Both the aluminum cover and boat lift are functionally perfectly and have given me months of maintenance free operation. Both will add years to the life of my boat. The cover protects from the sun, wind, rain and snow. The lift keeps the algae from growing on my toons and affecting the performance and beauty of the pontoon. I highly recommend Master Docks - they are professional and very customer focused. A Very Happy & Delighted Customer Jack Barbour

A little over a year ago Master Docks out of Inman South Carolina installed a new Aluminum Boat Cover & Float Air 6000 Pound Rated Front Mount Lift on... read more my existing wooden refurbished wooden dock for my 24' Pontoon Boat. It was a great experience from design through installation. David came up with a great design and worked with me to get approval from Duke Energy and York County SC to install these enhancements to my existing dock. I love my new Aluminum Boat Cover and lift - I have excellent clearance under the canopy for the pontoon & It is very comforting knowing that in case of getting caught out on the lake in the rain .. I can leave my Bimini Top up and keep my guest warm and dry while we pull into the dock and onto the lift. As indicated above my Aluminum Boat Cover and Lift were installed over a year ago and I have had a great experience. I highly recommend Master Docks A Happy Customer Jack Barbour

Excellent dock using very good materials and very good craftsmanship. Highly recommend. John Deshields stayed on top of the project the entire time. It was about a nine month wait... read more but worth it.

Very responsive and professional. Installation was smooth. Great company to do business with.

What a professionally run company. Had their crew come out to my residence to install a boat roller ramp at the foot of my shoreline. Deon & Kye were both... read more courteous and knowledgeable. The installation was seamlessly and efficiently done. Would definitely recommend and use Master Docks in the future. Bravo!!

Great experience working with John DeShields! Would highly recommend his expertise.

They stay pretty busy but if you're not in a hurry I would recommend Master Docks. Unfortunately docks and lifts aren't cheap but they're very good on price considering others... read more in the area. Their operation has grown tremendously over the past few years so they're definitely doing something right! If you're in market for a dock or lift, I would highly recommend these guys!

The job isn’t completed yet but they have been so responsive and kind - great to work with so far! Looking forward to the final product!

John was very responsive in providing a quote for a smaller project on our dock. They provided a competitive bid and completed our project in a timely manner. We had... read more a small issue at the end and he was very quick to address it and provide a solution. Great folks that take pride in their work and company. I would definitely recommend them and use them again.

Easy transaction and quality work! We purchased a jetski lift from Master Docks. John was very responsive and they did a great job on the install.

Master Dock builds a solid , quality dock. We have used David and his team for two projects. The whole team is good to work with. ... read more They stand behind their work. I would highly recommend them if you are planning a dock project.

MD has delivered us a quality dock. We have enjoyed it for 6 months now and it still looks new. Construction is solid. We had one float dislodge and they... read more came over the next day to reset prevent future issues.

MD has delivered us a quality dock. We have enjoyed it for 6 months now and it still looks new. Construction is solid. We had one float dislodge and they... read more came over the next day to reset prevent future issues.

This company is out of Inman, SC. They are one of the few groups near our lake that carry the high-end super well constructed Wave Armor jet ski/PWC ports.... read more The owner was very responsive and they insured that we had the right product at the right time and they are bringing it out to instal it on our dock on Lake James in Marion, NC. We have been very pleased, and would highly recommend this group.

They stay pretty busy but if you're not in a hurry I would recommend Master Docks. Unfortunately docks and lifts aren't cheap but they're very good on price considering others... read more in the area. Their operation has grown tremendously over the past few years so they're definitely doing something right! If I had any complaints at all, it would be the big delivery trucks blocking the road as I live in the neighborhood behind them...but that's mainly an issue for me and the local residents, not the majority of their business. If you're in market for a dock or lift, I would recommend these guys!

Great company with great products and staff. If you are looking for professionals that know their products and have great technical skills, then this is who you should call!

Excellent job - on time and installers were great. Love the the jet ski ports. Appreciate it!